Last updated: 05 January 2026

At CoolingFan.xyz, your privacy is a top priority.

1. Information We Collect

When you visit or interact with our website, we may collect the following personal data:

    • Contact Information: name, email address, phone number, and delivery address.
    • Order Details: purchase history, payment method (via Stripe), and order preferences.
    • Technical Data: IP address, browser type, device information, referring URL, and cookies.
    • Communication Records: any messages or queries you send to our customer support.

We do not store or process full payment card details on our servers. All payments are securely handled via Stripe, a PCI-DSS compliant payment processor.

2. How We Use Your Information

We use your personal data to:

    • Process and deliver your orders.
    • Communicate with you regarding orders, deliveries, and returns.
    • Respond to queries within our 12-hour support window.
    • Improve the performance, security, and usability of our website.
    • Comply with legal obligations and fraud prevention measures.

3. Lawful Bases for Processing

We process your data on the following lawful bases:

    • Contractual necessity: to fulfil your order and provide customer support.
    • Legitimate interests: to improve services and website experience.
    • Legal obligation: to comply with HMRC or other regulatory bodies.
    • Consent: for marketing communications, where applicable.

4. Data Sharing

We only share your data with third parties where necessary:

    • Delivery couriers (e.g. FedEx, Royal Mail or DPD) to fulfil your orders.
    • Payment processors (Stripe) to handle secure transactions.
    • IT service providers for website hosting and analytics (e.g., Sites Ground, Google Analytics, Facebook Pixel).

We do not sell or rent your data to any third party.

5. Data Retention

We retain your personal data:

    • For as long as necessary to fulfil the purposes described above.
    • Order and invoice records are kept for six months to comply with HMRC accounting requirements.

After this period, your data is securely deleted or anonymised.

6. Your Rights

Under data protection laws, you have the right to:

    • Access a copy of the personal data we hold about you.
    • Correct inaccurate or outdated information.
    • Request erasure of your data (subject to legal obligations).
    • Object to or restrict processing in certain situations.
    • Withdraw consent for marketing at any time.

To exercise any of these rights, contact us at .

7. Cookies and Tracking

We use cookies to:

    • Enable website functionality and shopping cart features.
    • Analyse visitor behaviour to improve website performance.
    • Personalise your browsing experience.

You can manage or disable cookies via your browser settings. See our [Cookie Policy] for details.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their terms before submitting personal data.

9. Data Security

We implement industry-standard security measures, including:

    • SSL encryption across all pages.
    • Stripe’s secure, PCI-compliant infrastructure for payments.
    • Access controls and encrypted backups.

Despite these measures, no system is 100% secure. We cannot guarantee absolute security but take all reasonable precautions to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the effective date. Continued use of the site signifies your acceptance of the updated terms.

11. Contact Us

      For questions, data access requests, or complaints, please contact:

      Data Protection Officer
      Email: