Last Updated: 05 January 2026 

Welcome to CoolingFan.xyz

These Terms and Conditions govern your use of our website, services, and the purchase of goods from CoolingFan.xyz. Please read them carefully before placing an order.

1. General Terms of Use

By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, you must not use this website.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.

2. Products and Ownership

CoolingFan.xyz retails CoolingFan Desk Fans and CoolingFan Floor Fans.

All product descriptions, images, specifications, and prices are provided in good faith. We make reasonable efforts to ensure accuracy; however, we do not warrant that all product information is complete, current, or error-free.

3. Orders and Payments

    • Orders can be placed directly on our website.
    • We accept Visa, MasterCard, and Link payments, processed securely via Stripe, a PCI-DSS compliant payment gateway.
    • All prices are included applicable VAT.
    • A binding contract is formed when we email you an order confirmation.

4. Shipping and Delivery

    • Free Next Day Delivery is offered on all orders placed between Monday to Friday before 4:00 PM.
    • Orders placed after 4:00 PM or on weekends/public holidays will be dispatched the next working day.
    • Delivery dates are estimates and not guaranteed. We are not responsible for delays beyond our control.

5. Returns and Refunds

        We offer a 28-day return policy from the date of delivery. To be eligible:

    • Items must be unused, in original packaging, and in resalable condition.
    • Return requests must be submitted via our Contact Us page or by email to our customer support team.
    • Once received and inspected, a refund will be issued within 7 working days to the original payment method.

       We reserve the right to refuse returns that do not meet these criteria.

6. Faulty or Damaged Items

If your item arrives damaged or develops a fault within a reasonable time period,  please contact us immediately. We will:

    • Arrange for a replacement or refund.
    • Cover return shipping costs for defective items.

Please retain all packaging and photographic evidence where applicable to support your claim.

7. Customer Support

We are committed to providing responsive support. Our team answers all queries within 12 hours (Monday to Saturday). You can reach us via the Contact Us form or email.

8. Privacy and Data Protection

We value your privacy. All personal data is handled in accordance with our [Privacy Policy]. We do not store payment card details.

9. Intellectual Property

All content on this website — including images, text, graphics, and branding — is the intellectual property of its suppliers and may not be copied, reproduced, or redistributed without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, suppliers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these terms limits your statutory rights as a consumer under the Consumer Rights Act 2015.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws. Any disputes will be subject to the exclusive jurisdiction of the courts.

12. Contact Information

        Email:
       Customer Support: Response within 12 hours